Customer Operations Coordinator (Some Logistics) – Cary, NC ($38-$42K)

Job Type: 
Customer Service and Help Desk
Employment Category: 
Direct Hire

Our client, located in Cary, NC, is a busy international sales office actively seeking Two (2) Customer Support Representative to support their Technical Service Department

This is a fast-growing company and the role is diverse and challenging.  Seek top-notch candidates who enjoy being the hub.

Responsibilities:

  • General office communication: answer phones and direct calls, respond to customer and internal email inquiries
  • Prepare quotes and cost estimates for customers and service team
  • Follow up on quoted jobs and manage open purchase orders 
  • Order repair parts, track job status and coordinate parts shipments to on-site jobs
  • Assist customers with scheduling shipments for in-house repairs
  • Invoice completed jobs and close paperwork
  • Coordinate return shipments of completed in-house repairs
  • Manage repair parts inventory, maintain stock levels, purchase parts as needed
  • Provide back up support to customer support team by answering phones and customer inquiries, processing orders and scheduling outgoing shipments

These are Direct Hire roles that will pay in the $38-$42K range, with benefits.

Targeted candidates will offer a degree (preferred) and 3-5 years of Customer Support experience. 

Other priorities include:

  • Strong organizational skills, highly flexibly and able to multitask
  • Strong computer skills including MS Office
  • SAP/ERP systems experience
  • Proven ability to work efficiently within a team environment
  • Excellent communicator, both oral and written

Finally, we seek candidates who will work very well in this highly dynamic setting. Please forward Word resume for prompt consideration.