Customer Service Coordinator/Database Upkeep (Cary) – Direct Hire

Job Type: 
Customer Service and Help Desk
Office Services and Support
Other Office Support Positions
Other Professional Positions
Professional Services
Employment Category: 
Direct Hire

Our client, a Cary-based company that provides support for homeowners and businesses that have property damage (typically due to storms), is actively recruiting for a very sharp and capable Customer Service and Operations professional to join its team.

This is a Direct Hire position. They seek an organized people person with strong computer skills, and will train on other duties.

This company supports insurance companies and property owners with tree, shrub, etc. damage by providing a wide range of services from basic tree removal to complex risk assessments for commercial properties that invest heavily in landscaping (golf courses, resorts, etc.).  

The Customer Service Coordinators provide critical support.

Key Things to Note:

  • This is a point-person role. Customers and team members will seek out this Coordinator for assistance, information, concerns, etc. Seek candidate who is versatile, juggles exceptionally well, and stays on track despite disruption and pace.
  • The company uses MS Office products extensively. Seek candidate who is fluent in Excel and Word.
  • This company is growing quickly, and a lot is happening. This Coordinator will be involved in many activities and will need to research and resolve issues independently. Seek industrious and resourceful candidate who is a strong problem solver.
  • Position will be both in office and remote to start, but is intended to revert to onsite in the future. Some overtime and nights/weekends will be required during peak periods.

Specific duties include:

  • Data entry and verification and sorting of data in preparation
  • Resolving any discrepancies in data or accounts
  • Responding to information requests
  • Answering phones and assisting clients

Targeted candidate will offer 2+ years of client facing or customer service experience. Company will consider sharp recent grads with work history. Insurance or horticulture bkgd is a plus.

Other priorities include:

  • Reliable attention to detail
  • Excellent organizational skills
  • Keen problem-solving skills
  • Compassionate, clear and thorough communication skills

Finally, we seek a high energy, flexible and congenial team player who is eager to contribute broadly, learn new things, and get things done. 

This is an immediate need and a direct hire opportunity. Generous benefits will be offered. Interested candidates should forward resumes for prompt consideration. Local candidates only.