Customer Service Representative (Hospitality/Luxury Goods) – Raleigh / On-Site

Job Type: 
Office Services and Support
Administrative Support
Clerical Support
Customer Service and Help Desk
Other Office Support Positions
Employment Category: 
Direct Hire

Our client, a Raleigh-based provider of upscale products for the hospitality industry, has an immediate need for a bright and capable Customer Service Representative to join its Client Services team. 

This company brings premium products to hotels, restaurants, caterers, etc. It is a high expectations community that operates at a very fast pace and with highly dynamic conditions. The Client Services team must respond accordingly. We seek a Customer Service Representative who can contribute broadly.

Key Things to Note:

  • The focus of this role is to ensure exceptional experiences to end users, dealers, and third-party sales representatives. Seek responsive and attentive communicator - one with keen attention to detail and a commitment to excellence.
  • This CSR will take/process orders, address customer inquiries, research vendors, troubleshoot problems, maintain databases, etc. It is a high energy, unpredictable setting and we seek candidates who thrive in similar environments.
  • This is a highly collaborative role involving regular interface with other CSR team members, clients, colleagues, and vendors. Seek candidate with great communication and relationship-building skills.
  • Company culture is entrepreneurial, professional and client service driven. Successful employees are hands-on, collaborative, and flexible. Right candidate will be a can-do team player who pitches in where needed.
  • This is an on-site role at the company’s Raleigh offices/showroom. Vaccinations are required.

Selected responsibilities include:

  • Accurate and timely input of orders into the warehouse management system
  • Provide order acknowledgements to clients and/or dealers and sales team
  • Handle inquiries by phone, fax, e-mail, and personal visits
  • Collaborate with internal departments to resolve customer questions and/or concerns
  • Communicate with operations and/or logistics to resolve sales and production issues and provide support on open orders
  • Analyze transactions, correct records, and adjust errors
  • Process requests for brochures, samples, and price quotations
  • Assist in returns and replacements as needed
  • Attend and participate in annual physical inventory
  • Work directly with external sales team and provide support and information as needed
  • Participate in training events and in hosting guests

Selected candidate will bring related degree and 2+ plus years of customer service experience in the hospitality, service industry or similar. Experience working directly with clients will be important.

Other priorities include:

  • Excellent organizational skills, including ability to juggle multiple tasks
  • Professional communication skills (written and verbal)
  • Ability to problem solve and make empowered decisions
  • Strong client service orientation

Finally, we seek a candidate who will work exceedingly well in this dynamic and collaborative setting. A lot is happening, and the future is bright. We seek a contributor - an excited and committed team player who will thrive.

This is a contract to start and an immediate need.

Please forward resume for prompt consideration. Local candidates only.