Customer Service/Fulfillment Specialist (Luxury Goods) – Direct Hire/Hybrid

Our client, a Raleigh-based provider of upscale products for the hospitality industry, has an immediate need for a bright and capable Customer Service professional to join its Client Services team. 

 This company brings premium products to hotels, restaurants, caterers, etc. It is a high expectations community that operates at a very fast pace and with highly dynamic conditions. The Client Services team must respond accordingly. Company will pay generous wage to retain a go-getter who can contribute broadly. 

 Key Things to Note:

• The focus of this role is to ensure client orders are fulfilled promptly, accurately and with exceptional courtesy. Seek responsive and attentive communicator - one with keen attention to detail and a commitment to excellence.
• This CSR will process orders, address customer inquiries, assess inventory levels, research vendors, troubleshoot problems, etc. It is a high energy, unpredictable setting and we seek candidates who thrive in similar environments. Training will be provided.
• This position will involve extensive database work – to process orders, research inventory levels, update client data, etc.  Seek strong technology user with productive data entry skills.
• Company culture is entrepreneurial, professional and client service driven. Successful employees are hands-on, collaborative, and flexible. Right candidate will be a can-do team player who pitches in where needed.
• This is a Direct Hire position and a hybrid role.  Initial training will be on-site in Raleigh and will take several weeks.

Selected Responsibilities: 

• Accurate and timely input of orders into the warehouse management system
• Provide order acknowledgements to clients and/or dealers and sales team
• Handle inquiries by phone, fax, e-mail, and personal visits
• Collaborate with internal departments to resolve customer questions and/or concerns
• Communicate with operations and/or logistics to resolve sales and production issues and provide support on open orders
• Analyze transactions, correct records, and adjust errors
• Process requests for brochures, samples, and price quotations
• Assist in returns and replacements as needed
• Work directly with external sales team and provide support and information as needed

 Targeted candidate will offer a related degree and 1+ plus years of customer service or operations experience in a high-expectations, fast-paced setting.  Strong data entry/processing skills will be important.

 Other priorities include:

• Excellent organizational skills, including ability to juggle multiple tasks
• Keen attention to detail
• Professional communication skills
• Ability to problem solve and troubleshoot
• Strong client service orientation

Finally, we seek a candidate who will work exceedingly well in this dynamic and collaborative setting. A lot is happening, and the future is bright. We seek a contributor - an excited and committed team player who will thrive.

 Please forward resume for prompt consideration. Local candidates only.