Employee Benefits Assistant (HRIS Support) – Direct Hire/Raleigh

Job Type: 
Professional Services
Human Resources and Training
Other Professional Positions
Employment Category: 
Direct Hire

Our client, a Raleigh-based Employee Benefits Management company in high-growth mode, has an immediate need for a very sharp and capable candidate to join its Client Services team.

This is a critical role that requires technical/technology skills as well as strong client services skills and familiarity with Benefits programs. Opportunity for growth is high.

Key Things to Note:

  • This company offers Employee Benefit programs to its clients, and sets up on-line platforms for client employees to enroll in benefits, update benefit selections, update personal info, etc. Seek candidate with some exposure to Employee Benefits (health insurance, disability insurance, life insurance, etc.)
  • This CSR is responsible for onboarding new clients, configuring the platform for each client, helping to onboard new employees (who may have questions about the website), troubleshoot systems issues, and eventually serve as a subject matter expert.
  • The client uses Employee Navigator. Familiarity with that HRIS system, or the aptitude for learning new software, will be important.
  • This is an on-site position located at the company’s Raleigh offices.

Selected Responsibilities:

  • Configure Employee Navigator for new and existing clients to include:
  • Build new client profiles and update existing client profiles when needed
  • Update client data including payroll data, employee demographics, and benefit plan offerings
  • Establish and maintain electronic data interface with benefit providers and HRIS/payroll systems
  • Identify authorized users, assign appropriate access rights, and proactively update user information
  • Assist clients with implementation of additional modules including time-off tracking
  • Provide ongoing support and assistance to clients during and after system implementation and ensure successful self-service access for client representatives and their employees
  • Maintain current knowledge of all system changes, updates, and enhancements, and ensure these are effectively communicated to clients and staff. Conduct system trainings as needed
  • Initiate and develop teaching tools for clients and their employees concerning the use of Employee Navigator as well as the clients’ benefits plans
  • Assist with additional projects that support the overall development and advancement of the company

Targeted candidate will offer a related degree and 2+ years of customer service/call center experience, ideally in HR/Employee Benefits. Familiarity with Employee Navigator or similar HRIS would be valuable.

Other priorities include:

  • Advanced Excel as well as proficiency with Word, PowerPoint, Outlook and databases; Publisher, Salesforce and Adobe preferred
  • Excellent client service skills, including clear communication (by phone, email, ZOOM, etc.)
  • Keen attention to detail
  • Strong data entry skills

Finally, we seek a collaborative and self-directed go-getter with a customer-first attitude; someone who is committed to a job well done and helps where the help is needed.

This is a Direct Hire role and an immediate need.

Please forward resume for prompt consideration. Local candidates targeted at this time.