Resolution Specialist-Banking (Will Train) - Raleigh/Temp to Hire ($18-$20/hr)

Job Type: 
Office Services and Support
Administrative Support
Clerical Support
Customer Service and Help Desk
Other Office Support Positions
Employment Category: 
Temp To Hire

Our client, a bank with headquarters in the Raleigh area, has an immediate need for several compassionate, patient, and client service-oriented individuals to join its Resolution Specialist team.

This person will use fact finding questions to ensure that they have a complete understanding of a customer’s reason for delinquency and work with the customer to establish any payment arrangements or help organize any other plans to help bring the account current. Their customers may be overextended on credit cards, mortgages, etc.  These Resolution Specialists work with the customers to set a plan that will work for them while upholding the bank’s high standards for the customer experience.

This is a great opportunity for a skilled Customer Support professional who is seeking to redirect their career.  They seek someone who is committed to positive customer relations as well as personal growth and success in the company. Good financial acumen would be helpful. They also pride themselves on providing a well-rounded training program to anyone who is open to learn!

Specific duties include:

  • Negotiate payment plans and settlements with debtors
  • Communicate by phone and electronically with client representatives and other individuals in a timely and thorough manner
  • Process payments
  • Multi-tasking while on calls and using several computer systems at one time quickly and efficiently
  • Balancing using an automated dialing platform that is integrated into the collections system
  • Support other Agents when needed, as well as handle other duties as assigned.

Our client prides itself on excellent customer service and seeks a candidate who will extend that positive reputation. They are ideally seeking an individual who is capable, organized, motivated, and personable. Finally, and importantly, we are seeking a candidate with excellent judgment and an interpersonal touch. It is critical that employees are sensitive and diplomatic in their communications. Bilingual is a plus.

This is a full time, temp to hire role paying $18-$20/hr. This is an entry level position. Work schedule is 8:00am- 5:00pm Monday-Friday.

If interested, please forward Word resume for prompt consideration.