Customer Service Coordinator (Hotel/Catering Resources) – Raleigh

Our client, a Raleigh-based provider of upscale products for the hospitality industry, has an immediate need for a bright and capable Customer Service Representative to join its Client Services team. 

This company brings premium products to hotels, restaurants, caterers, etc. It is a high-expectations community that operates at a very fast pace and with highly dynamic conditions. The Client Services team must respond accordingly. We seek a Customer Service Representative who can contribute broadly.

Key Things to Note:

• The focus of this role is to ensure exceptional experiences for end users, dealers, and third-party sales representatives. Seek responsive and attentive communicator - one with keen attention to detail and a commitment to excellence.
• This CSR will take/process orders, address customer inquiries, research vendors, troubleshoot problems, maintain databases, etc. It is a high-energy, unpredictable setting and we seek candidates who thrive in similar environments.
• This is a highly collaborative role involving regular interface with other CSR team members, clients, colleagues, and vendors. Seek candidate with great communication and relationship-building skills.
• Company culture is entrepreneurial, professional, and client service-driven. Successful employees are hands-on, collaborative, and flexible. Right candidate will be a can-do team player who pitches in where needed.
• Position will be on-site at Raleigh office (a hybrid schedule will be available after training).

Selected responsibilities include:

• Complete order entry/data entry as needed into ERP system and transmit to warehouse
• Provide troubleshooting assistance for customer orders
• Provide data and support to help the sales team
• Answer phone calls daily and respond to voice messages
• Review pending orders and specific customers’ requests to ensure excellent customer service
• Provide product information, troubleshooting guidance, and assistance with orders or services
• Respond to customer complaints and escalate complex issues to appropriate department
• Document customer interactions and transactions accurately in the company's database

Selected candidate will bring related degree and 2+ years of customer service experience in the hospitality, service industry or similar. Experience working directly with clients will be important.

Other priorities include:

• Excellent organizational skills, including ability to juggle multiple tasks
• Professional communication skills (written and verbal)
• Ability to problem solve and make empowered decisions
• Strong client service orientation

Finally, we seek a candidate who will work exceedingly well in this dynamic and collaborative setting. A lot is happening, and the future is bright. We seek a contributor- an excited and committed team player who will thrive.

This is a contract to start and an immediate need.

Please forward resume for prompt consideration. Local candidates only.